The Emergency and Security Coordination Center (CECOES) 112 Canarias experienced a significant increase in activity due to the passage of storm Charles through the archipelago. Between 18:00 on Tuesday 10 and 08:00 on Thursday 12 November, the service received 10,438 calls, a 16% increase compared to a similar reference period. 4,904 demands were managed, up 12.1%, and emergencies and urgent calls rose by 17.4%, reaching 3,364 records.
The two operational rooms of CECOES 112 Canarias, under the Department of Territorial Policy, Territorial Cohesion and Water of the Government of the Canary Islands, managed a total of 441 incidents that required the mobilization of security and emergency resources across all islands. Tenerife concentrated the highest number of interventions with 199, followed by Gran Canaria with 108 and La Palma with 83. Fuerteventura handled 25 incidents, 14 in Lanzarote, seven in La Gomera, and five in El Hierro.
Of the total incidents, 272 were classified as emergency situations and 138 as prioritizable urgencies. The director of 112 Canarias, Moisés Sánchez, highlighted the intense coordination and mobilization of emergency resources throughout the archipelago, noting that the meteorological event significantly impacted infrastructure, road networks, and basic services.
The majority of interventions, 278, were technical assistance related to rock or earth falls on roadways, incidents with basic supply disruptions (primarily electrical), and water pumping from accumulations in homes and public areas. Another 131 incidents were related to safety and traffic, due to obstacles on roads.
The Vice-Minister of Emergencies and Water, Marcos Lorenzo, emphasized the public's behavior during the storm and the importance of following self-protection recommendations. He also underscored the coordination between different administrations and continuous monitoring of the adverse weather phenomenon.
Civil Protection measures remain in effect. The pre-alert status of the Territorial Emergency Plan for Civil Protection of the Autonomous Community of the Canary Islands (PLATECA) for landslide risk is still active, as is the pre-alert for the Special Plan for Civil Protection and Emergency Response for Coastal, Pluvial, and Fluvial Flood Risk (PEINCA). The public is urged to respect restrictions and follow the guidance from local councils and island governments.
