The departments of Neurology, Oncology, Pulmonology, and Urology received the highest ratings from admitted patients, all scoring 9 points or above. Specifically, Neurology achieved 9.67, Oncology 9.21, and Pulmonology and Urology both scored 9.
The survey, conducted annually by the Canary Islands Health Service (SCS), measures the perceived quality of healthcare activities. The 2025 results show high overall satisfaction, with 98.7% of respondents satisfied with the medical attention and 99.7% with the nursing staff.
The attention from administrative staff (98.6%) and orderlies (99.2%) also received positive evaluations. Furthermore, 98.94% of patients stated that the staff respected their privacy, and 96% confirmed they were addressed by name.
Regarding information received, 95.5% of respondents reported being clearly informed about their condition and tests. Waiting times for attention were considered satisfactory by 93.4%, and the visiting hours for family members were positively rated by 97.5%.
The Obstetrics and Pediatrics departments also achieved high scores. 92.86% of obstetrics patients received information on newborn care, and 100% considered the time spent with their child in pediatrics and the attention in the delivery room to be adequate.
Concerning accommodation, 94.2% were satisfied with room cleanliness. Noise levels were considered low by 84.6% regarding buzzers and voices, and by 93.4% concerning machinery and construction. Hospital signage was positively rated by 90.7%.
The 2025 ESAH survey at the University Hospital of La Palma involved a sample of 380 individuals, predominantly from the 50-69 and 70+ age groups. 68.3% were admitted through emergencies, and 52.2% stayed for less than five days.
