The rapid intervention of the Canary Emergency Service (SUC), under the Canary Islands Government's Ministry of Health, was crucial in assisting and transferring a patient who presented with a serious surgical complication. The operation was facilitated by the collaboration of a "first responder" who followed instructions from a coordinating nurse in the emergency room.

The affected individual was sitting on a bench in the parking area of a shopping center in Playa del Inglés, within the Gran Canaria municipality of San Bartolomé de Tirajana, when another person, noticing he was unwell, offered assistance. After observing an open surgical wound, they contacted the SUC.

While health resources were en route, the SUC coordinating nurse provided instructions to the bystander to keep the patient immobile, an essential measure until professional help arrived. Given the clinical severity, two ambulances were activated, one with advanced life support, and a medicalized helicopter was dispatched to expedite the transfer.

Upon arrival at the scene, the two ambulances began providing medical assistance and stabilizing the patient. The helicopter's arrival, landing in the parking area with the cooperation of firefighters and local police, allowed for the patient's transfer to the air medical crew. Subsequently, the helicopter transported the patient to the Gran Canaria University Hospital.

Concurrently, the hospital was alerted about the patient's imminent arrival, as urgent surgical assistance was required, ensuring immediate access to the operating room.