The study, which gathers feedback from 658 patients at the time of their discharge, analyzes various aspects of hospital care and stay. The overall rating remains stable, although there are differences between services, with most units falling close to the average for the Autonomous Community.
The sample, composed of 57% women and 43% men, was concentrated in the age groups of 50-69 years and those over 70. This allows for understanding the perceptions of users of different ages regarding healthcare, professional treatment, information received, and hospitalization conditions.
In the service-specific analysis, Neonatology ranked above the average, while other wards and services remained within average values. Surgical services reported a high level of satisfaction with medical care, and a correlation was observed between satisfaction with nursing care and staff addressing patients by name.
Aspects such as respect for privacy, information on post-discharge home care, and medical attention received positive evaluations. Participants also positively rated the response time when assistance was needed and the time allocated for family visits.
The ESAH is conducted annually to measure the perceived quality of healthcare activity and gather opinions from the attended population, analyzing patient reception, information provided, quality of care, accommodation conditions, and treatment during hospitalization.
