The incident occurred around 6:18 PM, while the establishment was still open and had customers inside. The assailants, with their faces covered and one of them carrying a machete, stormed the premises, causing significant distress among those present.

According to one of the business managers, the action was extremely swift. One of the robbers went directly to the cash register area, tearing out the drawers, while the other intimidated those present to demand money. The loot consisted of the entire day's takings, as money is concentrated in the registers at the end of the day.

Despite the violence of the assault, no personal injuries were reported, although there was significant material damage. The point-of-sale (POS) terminals and main cash registers were rendered unusable, forcing the supermarket to operate on a limited basis.

Following the incident, several police units, including the Scientific Police, arrived at the scene to begin an investigation. Security camera footage is being analyzed, and authorities suspect it could be a group that has previously operated in the area, using stolen vehicles that are later abandoned.

The supermarket, a family business with over three decades of history, founded in 1991, had previously suffered robberies, but always at night and with the premises closed. This is the first time they have experienced an assault with the establishment open and customers inside, which has caused a profound emotional impact on the owners and employees.

This incident has reignited the debate on security in the capital of Gran Canaria. A local resident expressed concern about the "lack of security" and the shortage of police officers, which, according to him, causes delays in responding to such events. There is a warning of an increase in recent assaults, even in broad daylight and with bladed weapons, and regret that many cases do not become public.