In a context where phone scams are becoming increasingly sophisticated, the company has stressed the importance of caution. User security begins with distrusting any unusual phone contact and verifying legitimacy through the airline's official communication tools.
“"The airline reminds that it will never request bank details or direct payments through a phone call."
If a suspicious call is received, it is essential not to provide personal information, passwords, or bank codes under any circumstances. In case of doubt, customers should immediately contact Binter's customer service through its verified channels to confirm the authenticity of the communication.
As an additional security measure, if a customer believes they may have mistakenly provided sensitive data, it is crucial to contact their financial institution as soon as possible to block their cards and prevent potential unauthorized charges.
To prevent any type of fraud, the company insists that customers rely exclusively on its verified contact methods. These include the official website bintercanarias.com/es/contacto, always ensuring that the security padlock appears in the address bar; the official Binter app, available on Google Play and the App Store; and the customer service numbers 922 327 700 or 928 327 700.
