The aircraft's crew requested priority for landing at Gran Canaria Airport after a passenger experienced health issues during the journey. This situation was reported by the official Air Traffic Controllers account, who coordinated the necessary maneuvers to ensure swift and effective ground assistance.

The plane initiated a controlled descent and held south of the island to prepare for its final approach. During this time, air traffic controllers maintained close coordination with the airport to ensure the presence of the necessary medical services, ready to intervene immediately upon landing.