The incident originated early on Sunday in the boarding areas of Los Rodeos, immediately activating Aena's firefighters. Public address announcements urged users to calmly leave the premises, leading to a massive flow of people towards the main facade, which caused congestion in the taxi area.
“"They told us we had to leave, that there had been an incident... There was some running, but people left in an orderly fashion."
Although normalcy in the boarding area was restored around nine thirty in the morning, the situation at security checkpoints became complicated. A shortage of trays for hand luggage created a bottleneck, significantly slowing down operations and causing long waits.
Outside the airport, the presence of officers from the National Police Corps and the Canarian Police was notable. They were deployed to Los Rodeos to reinforce regular security services, especially at aircraft departure and arrival points, ensuring passenger safety.
“"Today we start a vacation in Rome, but I think we've already missed our flight to Italy."
The situation was reminiscent of chaotic days caused by adverse weather phenomena or overcrowding during key dates like Christmas or Easter. Aena kept passengers informed via social media, advising them to check their flight status with their respective airlines.
